Please note that due to the extra safety precautions and new ways of operating the business, we may apply an additional £10 charge on your bill.
We ask that you arrive promptly for your appointment in order to register. Please be aware that if you arrive late, the time of the appointment might be shortened in consideration of the next person or cancelled. In which case, a cancellation fee will apply.
If you need to change or cancel an appointment, we ask that you give us 24 hours notice or the full cost of the treatment will be charged. For services that require three or more hours booking as well as Yuko Treatment bookings, the required cancellation period is 48 hours. Please note that we may be requesting credit card details to secure your booking.
Vouchers are valid for 12 months unless a special extension is allowed upon request. No reissue or reimbursement for any lost or void voucher. Vouchers can only be used once. Vouchers are non-refundable other than within the 14 day cancellation period as per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. A cancellation fee of 20% applies.
Please advise us of any health conditions and any medication you are taking. Please note Hiro Miyoshi at The Ritz cannot perform massage and certain other treatments on women who are pregnant as some of out products contain high quantities of essential oils.
Although we encourage social grooming we request that you refrain from using your mobile when in our salon and during treatments.
No one under the age of 14 is permitted to have treatments in Hiro Miyoshi at The Ritz. Our treatments are specially tailored for adults. However, we do offer treatments to those aged 16-18 who have parental consent.
BOOKING TERMS & CONDITIONS
These terms and conditions apply to all bookings made to visit Hiro Miyoshi at The Ritz for a treatment, whether made via our website, by email or over the telephone. They contain important information about your stay and we kindly ask that you read these carefully. If there is anything you would like to discuss regarding your booking or these terms and conditions, please don’t hesitate to contact us.
WHO WE ARE
Hiro Miyoshi at The Ritz is a hair salon, beauty and ‘dry spa’ located on the seventh floor at The Ritz London, 150 Piccadilly, St James’s, W1J 9BR. Hiro Miyoshi Hair and Beauty is operated by Hiro M Limited whose registered office is at 63 Curzon Street, London, W1J 8PD.
HOW TO CONTACT US
You can contact us by completing the form on the ‘Contact’ page of our website, by telephoning 020 7493 8286 or emailing email@example.com.
YOUR BOOKING REQUEST
Your booking will not be complete until you receive a confirmation from us, either verbally over the phone, via text or email, at which point a contract will come into existence between you and us. We may require credit or debit card details from you to confirm your booking.
CHANGING OR CANCELLING YOUR BOOKING
If you wish to make a change to your booking, please contact us. We will let you know if the change is possible and will send you a confirmation email or text if the change is accepted.
We will do our best to avoid having to cancel your booking however, where necessary, we reserve the right to cancel your booking at any time. In such circumstances, we will provide you with a full refund and we will have no further liability to you in relation to the cancellation.
Please note that all prices are from and inclusive of VAT. They may vary due to the length and thickness of the hair. Additional charges or £20 apply for hair with extensions. For out of hours bookings, an additional charge of at least 50% apply. In-room treatments and bookings have an additional 20% charge on top of the original price.
We take pride in, stand by and guarantee our work at Hiro Miyoshi Hair and Beauty. If you are unsatisfied with a hair service we would like you to consult and communicate with you in person and together come up with a solution.
Our Hiro Miyoshi management team is also happy to help provide other alternatives. Client redo’s will only be honored if Hiro Miyoshi Hair and Beauty is contacted within 7 days and the client arrives in person to the salon within 2 weeks of the original service. For eyelashes and nail service, we need to see you within 3 days of the original service.
During your visit, we ask that you comply with the following house rules:
Noise: All guests are asked to respect our other guests and nearby residents when in their treatment rooms.
No Smoking: No smoking or vaping is permitted inside Hiro Miyoshi at The Ritz at any time. We also reserve the right to terminate your appointment in the event that we find you have failed to comply with our smoking policy.
Inappropriate Behaviour: We kindly ask that you respect our other guests and refrain from any improper, violent or abusive behaviour and any illegal conduct at all times during your stay. We reserve the right to eject you from the premises and cancel your appointment in the event that you fail to respect this policy.
DAMAGE & LOSS
We make all reasonable efforts to provide a secure salon environment. Nevertheless, the risk of theft, damage or loss of our guests’ personal possessions cannot be eliminated entirely and we strongly advise you against bringing valuable items such as jewellery or large amounts of cash to Hiro Miyoshi at The Ritz Salon. Management reserves the right, in its sole discretion, to refuse to store any personal property of clients and guests.
We shall not be liable to any guest for any loss, damage or injury suffered by our guests or to their property. However, this does not exclude or limit in any way our liability where it would be unlawful to do so, and which includes liability for death or personal injury caused by our negligence (or the negligence of our employees, agents or subcontractors) and for fraud or fraudulent misrepresentation.
YOUR PERSONAL INFORMATION
OTHER IMPORTANT TERMS
Force Majeure: Hiro Miyoshi at The Ritz salon will not be responsible and will not pay any compensation where we are preventing or delayed from performing our obligations due to an event beyond our reasonable control, including but not limited to flood, earthquake, mechanical breakdown, IT failure, fire, adverse weather conditions, acts of terrorism, gas, water or other utilities.
If a court finds part of this contract illegal, the rest will continue in force: Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later: If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
Governing Law & Disputes: These terms are governed by English law and you can bring legal proceedings in relation to these terms or your treatment at Hiro Miyoshi at The Ritz in the English courts. If you live in another country in Europe, consumer law and regulation may mean that you can bring legal proceedings the country within Europe in which you reside.
Alternative Dispute Resolution: Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to the European Commission Online Dispute Resolution platform here.