We ask that you arrive promptly for your appointment in order to register. Please be aware that if you arrive late, the time of the appointment might be shortened in consideration of the next person, or cancelled and cancellation fee will apply.
We may ask for your Credit Card details at the time of booking. Your card is validated with a 30p charge (which is returned to your account) but no other payment will be taken at the time of booking. Please note that for new clients and/or certain services we may be requesting a deposit to be paid in order to secure your booking.
If you need to change or cancel an appointment, we ask that you give us one working day – 24 hours’ notice or the full cost of the treatment will be charged. For services that require three or more hours of booking as well as Yuko Treatment, hair straightening, and colour bookings, the required cancellation period is 48 hours. Alternatively, we will charge a full cancellation fee.
Appointments with our Director – Hiro Miyoshi require at least 7 working days notice for rescheduling and/or cancellation prior to your appointment. Alternatively, we will charge a full cancellation fee.
A deposit of up to 100% of the cost of your service or treatment will be charged if you:
- missed your last appointment with us; or
- are a new client; or
- are booking for an appointment lasting three hours or more, such as hair colour, Yuko Treatment, hair straightening, or for a series of appointments.
The deposit will be taken when you book your appointment and will be taken off your bill when you pay for the service or treatment you have received. The deposit will be fully refunded if you cancel, as long as you give us at least one working day – 24 hours’ notice (48 hours’ notice for services that require three hours or more).
Please advise us of any health conditions and any medication you are taking. Please note Hiro Miyoshi cannot perform massage and certain other treatments on women who are pregnant as some of our products contain high quantities of essential oils.
Although we encourage social grooming we request that you refrain from using your mobile when in our salon and during treatments.
Some of our treatments are specially tailored for adults. However, we do offer treatments to those aged 16-18 who have parental consent. Please note that permanent hair colour, including dye for brow and lash tints, must not be applied to anyone under 16.
Booking Terms & Conditions
These terms and conditions apply to all bookings made to visit Hiro Miyoshi for a treatment, whether made via our website, by email or over the telephone. They contain important information about your stay and we kindly ask that you read these carefully. If there is anything you would like to discuss regarding your booking or these terms and conditions, please don’t hesitate to contact us.
WHO WE ARE
Hiro Miyoshi Hair and Beauty is operated by Hiro M Limited whose registered office is at 63 Curzon Street, London, W1J 8PD.
HOW TO CONTACT US
You can contact us by completing the form on the ‘Contact’ page of our website, by telephoning 020 7493 8286, or emailing email@example.com.
YOUR BOOKING REQUEST
Your booking will not be complete until you receive a confirmation from us, either verbally over the phone, via text, or by email, at which point a contract will come into existence between you and us. We may require credit or debit card details from you to confirm your booking.
CHANGING OR CANCELLING YOUR BOOKING
If you wish to make a change to your booking, please contact us via phone, WhatsApp or email. We will let you know if the change is possible and will send you a confirmation email or text if the change is accepted.
We will do our best to avoid having to cancel your booking however, where necessary, we reserve the right to cancel your booking at any time. In such circumstances, we will provide you with a full refund and we will have no further liability to you in relation to the cancellation.
Please note that all prices are from and inclusive of VAT. They may vary due to the length and thickness of the hair. Additional charges of £20 apply for hair with extensions. For out-of-hours bookings, an additional charge of at least 50% applies. Private and exclusive room usage is available upon request, subject to an additional charge.
We take pride in, stand by, and guarantee our work at Hiro Miyoshi Hair and Beauty. If you are unsatisfied with a hair service we would like to consult and communicate with you in person. Our team is happy to rebook you in order to fix issues that occurred during your appointment. Client redo’s will only be honored if we are contacted within 7 days and the client arrives in person at the salon within 2 weeks of the original service. For eyelashes and nail service, we need to see you within 3 days of the original service.
During your visit, we ask that you comply with the following house rules:
Noise: All guests are asked to respect our other guests and nearby residents when in their treatment rooms.
No Smoking: No smoking or vaping is permitted inside Hiro Miyoshi at any time. We also reserve the right to terminate your appointment in the event that we find you have failed to comply with our smoking policy.
Inappropriate Behaviour: We kindly ask that you respect our other guests and refrain from any improper, violent, or abusive behaviour and any illegal conduct at all times during your stay. We reserve the right to eject you from the premises and cancel your appointment in the event that you fail to respect this policy.
DAMAGE & LOSS
We make all reasonable efforts to provide a secure salon environment. Nevertheless, the risk of theft, damage or loss of our guests’ personal possessions cannot be eliminated entirely and we strongly advise you against bringing valuable items such as jewellery or large amounts of cash to Hiro Miyoshi. Management reserves the right, in its sole discretion, to refuse to store any personal property of clients and guests.
We shall not be liable to any guest for any loss, damage, or injury suffered by our guests or to their property. However, this does not exclude or limit in any way our liability where it would be unlawful to do so, and which includes liability for death or personal injury caused by our negligence (or the negligence of our employees, agents or subcontractors) and for fraud or fraudulent misrepresentation.
YOUR PERSONAL INFORMATION
OTHER IMPORTANT TERMS
Force Majeure: Hiro Miyoshi salon will not be responsible and will not pay any compensation where we are preventing or delayed from performing our obligations due to an event beyond our reasonable control, including but not limited to flood, earthquake, mechanical breakdown, IT failure, fire, adverse weather conditions, acts of terrorism, gas, water or other utilities.
If a court finds part of this contract illegal, the rest will continue in force: Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later: If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
Governing Law & Disputes: These terms are governed by English law and you can bring legal proceedings in relation to these terms or your treatment at Hiro Miyoshi in the English courts. If you live in another country in Europe, consumer law and regulation may mean that you can bring legal proceedings the country within Europe in which you reside.
Alternative Dispute Resolution: Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to the European Commission Online Dispute Resolution platform here.